Once we have received an enquiry, we will call the customer to talk through their location, requirements and discuss options including, colours, styles, types of deck boards etc.
When we have all the information we will produce a quotation, which will show a drawing of the decking area with all dimensions as well as specification. This will normally be produced within 24 hours from the initial conversation. Once sent this will be followed up with a phone call to check the customer has received the quotation and to see if they have any questions.
If the initial quote is accepted, we will arrange for a representative to come out and carry out a full site survey.
At the survey, they will go through with you the design and dimensions of the deck to check you are happy, along with showing you samples of the products and the colours to make sure you are happy with your choices.
It is also an opportunity to ask any final questions you may have, or information regarding the installation you want to make us aware of.
Prior to us coming to install the deck, we will let you know a date of installation, normally 2-3 weeks from point of order. Our installers will normally arrive 9am on the first day of installation depending on location. Most deck installs will take between 2-3 days and are always completed in consecutive days.
Once the installation is started, our installers won’t leave until it finished. If you are not in when the deck is finished, we will let you know the deck is completed, along with sending pictures of your completed deck.
Our commitment to you doesn’t end with project completion; we go the extra mile with our comprehensive aftercare services. We believe that providing exceptional service means being there for you long after the initial work is done.
Enjoy peace of mind knowing that our dedicated team is readily available to address any maintenance needs or concerns you may have. From regular maintenance and thorough inspections to swift support and professional advice, our team is always ready to assist.
We are here to ensure that you continue to receive the highest level of service and support.
We don't just leve you with basic deck installation, we can offer a range of add-ons and accessories to enhance your new outdoor feature. From handrails that meet safety standards and enhance accessibility to various skirting and step designs, the options are limitless. View all our deck products for more information.
Rest assured, our handrails prioritise safety while also considering appearance and design. Take a look at our range.
Using our expertise, we survey, recommend, and build bespoke decks tailored to your wants and needs.
Whether it's a residential or commercial project, trust our steps and ramps to deliver durability and style.
Discover the perfect finishing touch for your property, with our premium skirting products designed to meet your needs.
We have complete control with our in-house galvanised steel frames, offering eco-friendly manufacturing with all of our subframes.